Aviva’s wholesale ai overhaul of motor claims, built with mckinsey’s quantumblack, runs more than…
aviva’s wholesale ai overhaul of motor claims, built with mckinsey’s quantumblack, runs more than 80 models across the claims lifecycle and cut liability assessment on complex cases by 23 days, with complaints down 65%, while tractable turns a photo of a damaged car into a repair estimate in 30 seconds against a 2-4 week human appraisal. straight-through processing went from 10% to 70-90% in ai-enabled carriers. insurance is quietly becoming a software business that happens to price risk.
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The air is now being asked to keep its own ledger
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