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The help desk is now a venture category

22:03 ISTby Yethikrishna R

the help desk is now a venture category: sierra went from a hundred million to 150 million dollars in arr in ninety days at a 15.8 billion valuation, decagon trades near 128 times revenue, and intercom’s fin handles 50 million conversations a month. yet 74 percent of companies rolled some ai back in 2026. the fastest-funded software is also the most likely to be reverted.

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